Cancellation and Refund Policy
Facilitation sessions
- Cancellations and refunds are handled on a case-by-case basis.
- Participants may be offered rescheduling options subject to availability.
- In the event Praja cancels a facilitation session, participants will receive a full refund or the option to attend an alternate session.
- There would be no refund incase the participant cancels on his / her own volition
Guided Treks & Expeditions
Refunds are based on the written notice of cancellation received before the trek’s official start time.
- 96 Hours (4 Days) or More Notice: You receive a refund of 50% of the total payment.
- Between 96 Hours and 48 Hours (2 Days) Notice: You receive a refund of 20% of the total payment.
- Less than 48 Hours Notice: You will receive No Refund (0%).
- No Show: Failure to attend the trek results in No Refund (0%).
If Praja must cancel a trek (e.g., due to safety, logistics, or insufficient participants):
- You will receive your choice of:
- 100% full refund of the fees paid.
- 100% monetary credit for the value paid, applicable to any future trek within 12 months.
Fresh Produce Orders
- Since fruits and vegetables are perishable, refunds or replacements are only considered in genuine cases (e.g., if items are spoiled, damaged, or incorrect at the time of delivery).
- Each request will be reviewed on a case-by-case basis.
Consulting and Equipment Rentals
- At present, refunds and cancellations are not applicable for consulting services or equipment rentals.
How to Request a Refund
To initiate a cancellation or refund request, please contact us within 24 hours of receiving the service or product. Requests can be made via email or WhatsApp.
Refunds will be processed within 7 business days.
Updates
Praja reserves the right to modify this policy at any time. (Last updated 02December,2025)
Contact Us
If you have any questions about this Cancellation and Refund Policy, or to request a refund, please contact us at:
📧 Email: prajateam25@gmail.com
📱 Phone/WhatsApp: +91 95614 37216